Categories

Search

We welcome you to A Toronto Florist!

The www.torontoflorist1.com and www.atorontoflorist.com websites are operated by:
A Toronto Florist, a company registered under Designs By SK in Toronto, Canada.

Our contact details are as follows:
Head Office address:
A Toronto Florist
975 Glencairn Ave
Toronto, ON
M6B2A8

We also have locations in Mississauga, Scarborough, Etobicoke, Richmondhill and Downtown Toronto.

General email: payment@atorontoflorist.ca
Telephone number: 1-877-883-4438
Fax number: 416-477-7605

1. INTRODUCTION

  1. You will be able to access most areas of the website without registering your details with us. However certain areas of this website are only open to you if you register.
  2. We may revise these terms and conditions at any time by updating this posting. You should check this website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of our terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this website.

2. ORDERING FROM US

  1. You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors that may have occurred. We will send you an order acknowledgement, detailing the products you have ordered.
  2. Our acceptance of your order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order the purchase contact will be made and you will be charged, unless we have notified you that we do not accept your order or you have cancelled your order.
  3. We may refuse to accept your order:
    1. Where goods are not available;
    2. Where we cannot obtain authorisation for your payment;
    3. If there has been a pricing or product description error; or
    4. If you do not provide the necessary information to proceed with the order.

3. PRICING

  1. All our prices include TAXES (where applicable) at the current rates. We reserve the right to express the price exclusive of TAXES, but we shall show TAXES separately and include it in the total price.
  2. Where we offer several price options for those on a budget or who would like to spend more. These options can be selected on the product pages.

IMPORTANT DELIVERY INFORMATION/POLICY

Delivery Details

It is your responsibility to ensure all delivery address/details for the recipient given are correct. A Toronto Florist cannot accept any responsibility or costs for non-delivery to the intended recipient or losses in such circumstances.

A Toronto Florist STRONGLY recommends that the sender advises the recipient to expect a delivery.

Ensuring that the recipient is going to be at the delivery address, on the day of delivery, remains the responsibility of the sender. A Toronto Florist cannot accept responsibility or costs incurred in such circumstances of non-delivery.

Delivery to apartments/condos

In some apartments/condos please be aware that tenants may sign and receive deliveries for neighbours. You should be aware of this when placing an order for delivery. If a delivery has not arrived on time it is likely that a neighbour may have accepted and signed for a delivery on the recipient's behalf. Please therefore notify the recipient to check with neighbours.

For orders where a third party will accept and sign for the delivery on the recipient's behalf, for example, a hospital, airport, college, university, workplace, secure housing (with doorman) or any other such place, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery. A Toronto Florist suggests that the sender takes the time to inform any such third party to expect the delivery prior to placing an order to ensure there is no delay in the recipient receiving the order.

Our trained drivers with our own transport will deliver all the orders within the Greater Toronto Area.

VALENTINES DAY DELIVERY INFORMATION:

Delivery time is guaranteed for orders placed before February 12th 2012 by 4pm. Orders placed after this date will still be delivered but the time will not be guaranteed for before 4pm. The option to add a "Delivery Guarantee" is available for same day delivery on Valentine's Day to a business location or residential location to be delivered before 4pm. Orders must be placed before 12pm on February 14th for this option to be applicable.

MAIN TERMS AND GUARANTEE

Whilst we endeavour to only show items on the website that are in stock, goods are subject to availability. If the flowers that we have received are not up to our high standards, we reserve the right to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.

If your order arrives damaged or you have a complaint on quality, please notify us by telephone or email within 24 hours of the delivery date and we will be happy to come to a reasonable resolution. A complaint after this period will be addressed accordingly. If a complaint is made between 3 and 7 days following delivery you may be required to return the goods to us or send a photograph perhaps by email. This is to allow us to assess a complaint fully to improve our offering and service. Problems between 3 and 7 days are usually associated with poor after care, so please ensure instructions on flower care are followed carefully. In such circumstances where you are requested to return an order, we will refund postage costs if the goods provided are found to be at fault. Unfortunately a quality complaint cannot be investigated if made later than 7 days following date of delivery. Please note in the cases of roses, this is 5 days. Please contact us at any point or view our website if you require tips or additional information on flower care.

REACHING US

If you need to contact us within North America, call us at 1-877-883-4438 Monday - Saturday 9.00 AM - 5.30 PM.

Our target response for replying to your emails is 24 hours however, in practice, this is usually just a few hours but can be longer around the peak ordering periods such as Valentine's Day, Mother's Day, Easter and Christmas.

 

4. CANCELLATIONS AND RETURNS POLICY

  1. If you wish to cancel your order:
    1. You can notify us by email to payment@atorontoflorist.ca before we have dispatched the goods for/to you:
    2. Please note: only cancellations given at least 48 hours before delivery date will be eligible for a refund. Orders placed or cancelled on Saturdays, Sundays or Bank Holidays will be treated as having been received on the following working day. To cancel orders, please call 1-877-883-4438.

Delivery to apartments/condos


Search