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Shipments and returns

IMPORTANT DELIVERY INFORMATION/POLICY

Delivery Details

It is your responsibility to ensure all delivery address/details for the recipient given are correct. A Toronto Florist cannot accept any responsibility or costs for non-delivery to the intended recipient or losses in such circumstances.

A Toronto Florist STRONGLY recommends that the sender advises the recipient to expect a delivery.

Ensuring that the recipient is going to be at the delivery address, on the day of delivery, remains the responsibility of the sender. A Toronto Florist cannot accept responsibility or costs incurred in such circumstances of non-delivery.

Delivery to apartments/condos

In some apartments/condos please be aware that tenants may sign and receive deliveries for neighbours. You should be aware of this when placing an order for delivery. If a delivery has not arrived on time it is likely that a neighbour may have accepted and signed for a delivery on the recipient's behalf. Please therefore notify the recipient to check with neighbours.

For orders where a third party will accept and sign for the delivery on the recipient's behalf, for example, a hospital, airport, college, university, workplace, secure housing (with doorman) or any other such place, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery. A Toronto Florist suggests that the sender takes the time to inform any such third party to expect the delivery prior to placing an order to ensure there is no delay in the recipient receiving the order.

Our trained drivers with our own transport will deliver all the orders within the Greater Toronto Area.

MAIN TERMS AND GUARANTEE

Whilst we endeavour to only show items on the website that are in stock, goods are subject to availability. If the flowers that we have received are not up to our high standards, we reserve the right to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.

If your order arrives damaged or you have a complaint on quality, please notify us by telephone or email within 24 hours of the delivery date and we will be happy to come to a reasonable resolution. A complaint after this period will be addressed accordingly. If a complaint is made between 3 and 7 days following delivery you may be required to return the goods to us or send a photograph perhaps by email. This is to allow us to assess a complaint fully to improve our offering and service. Problems between 3 and 7 days are usually associated with poor after care, so please ensure instructions on flower care are followed carefully. In such circumstances where you are requested to return an order, we will refund postage costs if the goods provided are found to be at fault. Unfortunately a quality complaint cannot be investigated if made later than 7 days following date of delivery. Please note in the cases of roses, this is 5 days. Please contact us at any point or view our website if you require tips or additional information on flower care.




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